We are excited to offer our CCSA members over 36 classes at this year’s convention, with an additional eight pre-con classes on Friday, September 6th. Pre-con classes have an additional fee of $75 per session with a free lunch when an attendee takes both the AM and PM sessions. Attendees will learn from experts in their field, connect with like-minded individuals, and stay up-to-date on industry trends and developments.
Our convention classes are divided into Business and Biz-nique categories. Business Classes will help you grow your business, covering topics like marketing, human resources, studio operations, and social media. Meanwhile, our biz-nique classes will teach new techniques, share marketing tips, and guide you in hosting successful studio events.
Planning for Convention Registration? We recommend filling out our Class Selection Worksheet. ahead of time to pre-select the classes you and your staff plan to attend. Tentative - Subject to Change.
Pre-Con (Additional Cost of $85)
Simplify Your Social: The Proven Framework for Consistent, Meaningful Social Media Success
It’s easy to feel overwhelmed by the online marketing world, or to be stuck in a cycle of repetitive, ineffective content. Until now. In this seminar, Crystal Vilkaits will cover the:
· Digital Content System and Proven 30-Post Framework: Learn to craft compelling and results-driven content that’s SO EASY to create.
· The Attention Economy: Understand how to effectively capture and retain your audience's (very limited) attention.
· Independent Retailer Advantage: Discover how to leverage your unique benefits over big boxes and Amazon. The #1 reason small businesses fail at marketing on social media and how you can avoid this.
Stop wasting time on posts that don't resonate and start building a strong, cohesive, and successful social media strategy. It’s time to simplify your social, unleash your potential, and let your business truly shine online. Step into this seminar and step into your future success.
Pre-Con (Additional Cost of $85)
In this Pre-con you will learn about all the types of events that can be easily added to your studio to bring in customers and additional revenue. From goat nights to trivia, themed events and more, we’ll show you how to create an experience for your customers so everyone has fun, including your staff. We’ll share our staff guides, with an easy-to-follow outline on executing events so you can re-create them in your own studio. You’ll walk away with an outline on executing events, and be excited to start hosting them. There will also be a panel of event experts to share their knowledge.
You can’t just wait for people to walk through the doors. so be sure to join in the excitement that is all things events! Nothing feels better than seeing “SOLD OUT” on an event and the great reviews after!
Pre-Con (Additional Cost of $85)
In this hands-on workshop, participants will learn the art of carving a slip-cast pumpkin, perfect for Halloween decorations or year-round ornamental pieces. The class will guide students step-by-step through the process of transforming a slip-cast pumpkin into a beautifully carved masterpiece, complete with intricate details and textures:
Pumpkin Preparation: Learn how to properly prepare a slip-cast pumpkin for carving, including cleaning and priming techniques.
Design Planning: Discover different design options and learn how to sketch ideas onto the pumpkin surface, considering factors such as symmetry and proportion.
Carving Techniques: Explore various carving techniques, including cutting and etching.
Texturing and Detailing: Learn how to add depth and dimension through texture and detailing techniques, such as stippling, scoring, and adding surface patterns.
Finishing Touches: We’ll conclude with instructions on how to properly finish and refine the carved pumpkin, including smoothing rough edges, refining details, and adding final embellishments.
Curing and Preservation: Students will learn how to properly cure and preserve their pumpkins to ensure longevity and durability.
This workshop is suitable for beginners with no prior experience in slip-cast carving. Participants will leave with a unique carved pumpkin creation and newfound skills to continue exploring the art of sculpting slip-cast objects.
Pre-Con (Additional Cost of $85)
Ready to dive into the world of stoneware pottery? Look no further! Join us for an awesome Stoneware Masterclass led by two pros, Crista Toler from Mayco and Bre Hamberger from Chesapeake Ceramics. With over four decades of ceramic experience between them, including over three decades using stoneware, Crista and Bre will walk you through all the ins and outs of working with stoneware and will break down the basics so you can hit the ground running. No need to stress about what you need—you’ll find the info on all the essential tools and tips for setting up your space.
Get ready to unleash your inner artist and learn a few painting techniques that will make painting stoneware a breeze, and even paint two stoneware pieces you can take home as samples. Plus, learn the ins and outs of firing your creations, from loading to programming your kiln to unloading gorgeous pieces.
So what are you waiting for? Join Crista and Bre for a fun-filled, super-laid-back Stoneware Masterclass and let's get creative together. You're in for a treat!
Pre-Con (Additional Cost of $85)
This class will provide an overview of the pottery-making process, including the basics of using the pottery wheel. We’ll focus on setting up and incorporating this process into an existing studio space. Along with exploring the benefits, challenges, and logistics of bringing clay into the studio, this class will also cover:
Background of the pottery process
Basics of wheel throwing, including an interactive demonstration with the potters’ wheel
Studio needs and setup strategy
Potential of the potters’ wheels in the studio
Q and A: an interactive discussion on the details and logistics of incorporating the pottery process in your studio
Pre-Con (Additional Cost of $85)
Great customer service might be invisible, but if you’ve been on the receiving end of poor customer service, you know it showed. If you’ve ever heard an employee speak to a customer in a way that made you gasp, you know how important a consistent customer service policy is. We may own pottery shops, but ultimately we’re in the business of giving great customer service. In this class we’ll discuss the importance of creating an inclusive culture centered around customer service. You’ll leave with a practical blueprint to establish the customer service culture you wish to represent your studio and present to your customers.
The book Unreasonable Hospitality: The Remarkable Power of Giving People More Than They Expect by Will Guidara was eye-opening for me and I want to share what I gleaned from it and other sources so you can create the customer service protocols that matter to you and your customers. At the same time, I want them to be natural for you and your staff so that it isn’t what they are thinking about, but instead what they do automatically. Because one size will never fit all, everyone will have subtle differences that they apply to their situation. I ask that everyone come with an open mind to try new things. We’ll also brainstorm as a group to share our best ideas.
Pre-Con (Additional Cost of $85)
As companies strive to attract and retain top talent, understanding the best approach to interviewing candidates is critical to success! Dive into our dynamic workshop designed to help you identify the key competencies needed for a role, gather information from a candidate through behavioral-based interviewing, and evaluate their ability to be successful in the role!
Participants will learn:
Approaches for identifying key competencies needed for success
Best practices to make a clear assessment of the candidate’s competencies
How to recognize some of the most common unconscious biases
Legal pitfalls in interviewing
Best practices for creating an outstanding candidate experience
Interested in offering glass classes in your studio? Then this class is for you. This class will introduce you to creating glass offerings for your customers, including:
Making glass classes profitable and encouraging repeat business
·How to price classes and other potential offerings
Overcoming the one-and-done client situation
Learn how to easily incorporate canvas into your studio, even if you don’t paint! Discover how to use canvas with classes, walk-in options, and small or large groups, and find out how take-home kits can be great money makers, especially with large groups and online. With 14 years’ experience of canvas in the studio, Jessie will share her studio setup, products, pricing, and more. She’ll walk you through a painting with tips on how to paint. These designs are aimed at beginner painters, so you can handle helping anyone without a deep knowledge of painting.
Attendees will learn the basics of lettering, how to use a liner brush, and the ins and outs of lettering on ceramics. Ammie will teach you how to elevate your own handwriting to create lettering style that is unique to you and your studio.
Class is currently SOLD-OUT
In this comprehensive class on clay stamping techniques, you’ll learn unique and creative ways to use and combine stamps to decorate your pottery pieces as well as instruction for teaching success with stamps, which can be applied to plates, platters, mugs, and more.
In class we’ll make 1‒2 small signs perfect for wall, door, or wreath hangings. These seasonal and variously themed pieces are a perfect way to get your customers to come back for more. All tools will be provided, including assorted clay cutters and seasonal and themed stamps. We’ll also discuss glazing ideas and techniques as they apply to stamping.
(Note: Drying time, firing, and actual glazing are done outside of class and are the responsibility of the student. These hangings are flat and should travel well.)
Transformative Thinking to Create Your Unique Business Strategy
This seminar is designed for forward-thinking entrepreneurs and small business owners eager to carve out their distinct place in the market. In this session, we'll dive into innovative and unconventional strategies that challenge the status quo, empowering you to craft a business strategy that's not only unique but deeply connected to your vision and values. By reworking perspectives and embracing transformative thinking, you'll discover how to make traditional competition irrelevant and build a brand that truly stands out. This seminar is your gateway to evolving your business approach, ensuring you stay relevant and successful in an ever-changing landscape. Get ready to transform your thinking and revolutionize your business.
Unlock the ultimate payday for studio owners—the day you sell your studio. Learn to continuously boost your sales price by staying sale-ready, maximizing value, and finding the perfect buyer. Gain insights into financial readiness, valuation, and the sales process, regardless of experience level. Leave with the tools to enhance studio appeal, manage finances, and navigate sales confidently. Led by a dedicated industry specialist CPA, this class promises practical advice infused with energetic fun. Don't miss out—enroll now for a brighter studio future!
People ask us all the time how we operate seven studios in four different states. In this class, we’ll tell you exactly how we do it. We’ll discuss:
Systems: Creating, organizing, and getting your team to actually use them
Trust Your Team: Letting go and what to expect
Work on the Business: Free yourself to focus on increasing sales
Q&A: Ask us anything
Don’t just take our word for it—we’ll have some of our team members there to share their perspective and you can ask them anything, too!
Show your customers a new and exciting way to paint trees, which have become popular for multiple holidays all year long. Michael will teach a simple method of double- and triple-loading brushes and making strokes of color in holiday-themed shades. This can be done as a specific group workshop or with walk-in customers, and the same method of painting can be adapted to pumpkins, mushrooms, vases, and many other shapes. As a bonus, Michael will also discuss adding fired overglazes and upselling this option to customers for added revenue. Each participant will paint a tree and have a sample to take back to their studio and instantly start making money with marketing ideas Michael will share. Don't let the thought of brushstrokes scare you away. This is a simple method you and your customers can replicate.
Learn all about keeping up with trending designs and popular color palettes and how to maximize sign-ups for with samples in your studio as we create this vintage-style Santa on the 7" Standing Star from Bisque Imports. Techniques used in this class are design template transfer, watercolor washes for shading and texture, achieving solid color, and outlining with a detail brush. Return home from convention with a five-star project for your studio!
This introductory class is ideal for those who are new to clay, and those who would like some hands-on experience! You will learn how to make a functional and playful piece of pottery constructed from a single slab of clay. This project is a great one to have in your arsenal—you will learn the basics of slab building, and the form can be adapted to fit a range of sizes and skill levels. Come with a willingness to learn a new technique, and leave with a new skill that you can carry with you into the studio!
Class is currently SOLD-OUT
Your kilns are the heartbeat of your business. When they stop working, you stop making money. Keeping your kilns properly maintained and your staff trained is critical to success. This class will offer a proactive approach to operation training, maintenance, and repairs to keep you ahead of the curve so you can concentrate on other aspects of your business.
Ever wonder how digital art is made? Wish you could add your own flourishes to your marketing images? This class will teach you the basics of Procreate, the drawing program available on iPad, as well how you can use it to spruce up your marketing images and studio brand to make them pop!
Are you ready to elevate your pottery studio with the power of AI (artificial intelligence)? Join Jenn Meyer, studio owner and productivity coach, for an eye-opening “WOW” experience with AI’s practical applications for pottery studios. Jenn will share her insights and experiences with ChatGPT to explore how AI can revolutionize your studio’s operations and help unleash your creativity.
Imagine effortlessly tackling those dreaded bad reviews, drafting comprehensive studio policies, crafting interview questions tailored to your brand's voice, and generating a dozen social media posts—all within seconds, thanks to the assistance of ChatGPT.
Designed for beginners, this class ensures a smooth introduction to AI technology. We'll go online for live demonstrations, and showcase real-time examples of how AI can enhance productivity and streamline operations in your studio.
Whether you're brand new to ChatGPT or already dabbling in artificial intelligence, valuable insights are sure to be waiting for you. Discover how AI can elevate your studio's efficiency and creativity!
In this workshop you’ll learn the fundamentals of photography, how to make an image stand out with everyday items, and how to use these images to your advantage.
We’ll explore what photography is, composition, what branding photography is, how to implement branding photography, editing tools, workflows, and useful software. At the end of the workshop, there will be a demonstration, and time to practice your new skills with Brianna.
BookTok is like a virtual book club on TikTok, where millions of people share reviews and recommendations for trendy reads. BookTok is responsible for getting a whole generation obsessed with reading and we are obsessed with bringing them into our studio. Ammie has captured the magic of BookTok and incorporated it with a brand-new piece from her bisque line with Bisque Imports! In this class, attendees will paint an Ammie-ified version of a popular BookTok book cover on her brand new Book Vase. Attendees will leave with a final sample for a BookTok event as well as other cover sketches for popular books so your studio will be ready for a BookTok event in no time! Your customers will be lining up to turn their favorite five-star reads into works of art!
Have you ever wondered what it would be like to be a legacy destination in your city? You know, the shop that’s been through it all where everyone brings their friends and family to make memories, for generations? Dive into the specifics of becoming a pillar in YOUR local community as we go deep on our studio cultures, capturing generational sales, community outreach, and how hospitality is the secret sauce to it all. We’ll discuss how our own personal values and those of our staffs impact how we show up for our communities, and how to discover those values as well as use them to set the direction of your studio’s culture in order to create an inviting community space that is unique to you. The goal is for you to leave with defined studio values and an action plan on how to reflect those values in your business and local community. There will also be group discussions and breakout sessions. If you’re shy, don’t worry—we’re all gonna be best friends by the end!
Have you ever wondered how adding fused glass as a walk-in option could contribute to your bottom line and add interest for your customers? This comprehensive guide will break it all down for you, from the numbers to training your staff to ordering and organization. We’ve all been to classes that tell us how amazing and fun something is, only to walk away, run the numbers, and find out it’s unrealistic. This class will present you with a brief but realistic financial overview and give insight with real numbers from studios who run successful fused glass programs in their studios. And there’s more:
We’ll provide a staff training guide that explains how to make this simple enough for even your youngest staff members to effectively present this to customers.
Not sure where to get glass? We’ll have a list of suppliers for you!
We’ll explore the organization systems of a few studios so you can figure out how to add fused glass effectively, even if you only have 48” of shelf space to make it happen!
The versatility of glass is endless and adding mediums to your studio can keep your customers interested and add to your bottom line. Learn how to add this revenue builder for your studio that will help keep your customers coming back for more!
Have you ever considered pouring your ceramic pieces? Have you ever wondered how the bisque pieces you buy for your studio are made? Do you want to offer your customers unique projects that not every other studio has?
This 90-minute class will be a head-long rush into what's involved and what you should consider before investing in equipment and your time in ceramic slip-casting. We’ll discuss:
Equipment needed (5-gallon pail and two sticks)
Ceramic molds (are 53 tree molds too many?)
Ceramic slip (slip is slippery)
Slip-casting ( OMG, it's leaking)
Greenware cleaning (the cold and clammy cheek test)
Cone 04 (“stop touching me”)
Your team is only as good as their training, so learn to sculpt a team that not only excels but has ownership of your studio’s vision and values! In an era where employee demographics shift, adaptability is the key to success, and this class will equip you with the tools you need to thrive. Moving beyond the mundane routines of training manuals and schedules, the class will focus on fostering a workplace culture that breeds superstar employees and happy customers. It will be an interactive experience, so we can address concerns from studios of all shapes and sizes, with a heavy focus on service and sales. You’ll walk away inspired to be the spark to your employees’ fire!
Takeaways include:
Attracting ideal employees to your studio
Coaching techniques that inspire growth
Implementation strategies for training, both formal and informal
Processes that help with training and accountability
Ideas to ignite passion and ownership in your employees
Whether you have a team of 2 or 20, this class is an opportunity for both seasoned veterans and fresh faces in the industry to transform their perspective on employee management and shift into culture cultivation. Let’s paint a brighter future for your studio—together!
Are trolls and mean customers wreaking havoc on your business? Don't fret! This dynamic class will arm you with the ultimate toolkit to combat trolls, handle challenging customers, and navigate negative reviews like a pro. From fiery online confrontations to nerve-wracking in-person encounters, we've got you covered. Say goodbye to the guesswork and hello to confidence as we dive deep into an easy-to-use method, empowering you to take control of the situation. But wait, there’s more! This isn't just any old business class—it's a life class! Whether you’re a seasoned entrepreneur or just starting out, join us and discover the secret sauce to turning difficult interactions into opportunities for growth and success. Don't miss out in taking this class to unleash your inner troll-tamer!
Discover the fun and beauty of this "Mi Amor" wall pocket as Kathy Cano-Murillo shows how to use a variety of glaze colors and styles to create samples that can fit different times of the year, seasons, and holidays. From party favors and decorations for weddings to holiday gifting to spring florals, this piece is versatile and fun! Your cusotmers will love its versatility for a variety of purposes. Kathy will also share some lettering techniques to use on the sweet little ribbon that appears across the front of the piece.
Have you experienced Target Drive-up yet, where you place an order on your app and pick-it up in person? Or at Home Depot, where you order 1,000 pounds of tile and have it shipped to your house?
More than ever customers today want EVEN small businesses to offer a seamless shopping experience online and in-person. This is called omnichannel selling, and it involves seamlessly blending various channels like physical stores, websites, mobile apps, and social media platforms to create a smooth and unified shopping experience.
In this class, we’ll cover:
Why studios should consider omnichannel selling
What omnichannel selling means for PYOP studios
How much omnichannel selling can increase revenue
How omnichannel selling can save on operational costs
How to get started on omnichannel selling
We are excited to share with you the different stages of your studio’s business life cycle and how to plan your studio’s future. After identifying the different life cycle phases, we’ll talk about ways to thrive during each. We’ll discuss how to love your studio through all those cycles and give tips on how to progress to the next phase. Whether you’re just starting out, cruising along, or know you are at a point where you’re ready for your next chapter, exit planning is critical. Everyone does it eventually! When it does come time, there are different pathways, and we will cover a variety of them. We’ll also talk about how best to build equity in your studio between now and then, and what to focus on before you’re ready to exit. Join us to explore your business strategy!
Low-fire-glazes on stoneware offers artists the opportunity to create vibrant and detailed designs with confidence and ease. Here’s why you should offer this technique to your customers:
It allows painters to do more detailed designs on stoneware bisque than stoneware glazes.
You don’t need to carry another type of glaze and you avoid accidental mixups of glaze/bisque combos.
There’s no need to run special firings based on cones or worry about the amount of product sold or whether you have enough classes to fill a kiln.
You can do a normal markup even though they cost more and you’ll have more profit!
Holiday baking is a huge tradition in our culture, as parents, kids, and families gather for fun-filled baking festivities. Come see how to put a flavorful spin on bisque and “baking” and discover how to translate this tradition into a pottery class that will engage customers and be a great draw for studios in fourth-quarter events. Learn a fun and unique way to create beautiful layered and glaze-frosted Christmas cookies, using Gare bisquies and product to excite customers and drive revenue for studios.
Students will learn how to paint an assorted cookie array and a festive holiday plate that includes creative, vintage, and traditional cookie designs. Tammy will educate members on vintage and traditional color palettes, and will demonstrate glaze icing, piping, and sprinkling. She’ll also teach a technique featuring Gare’s snowstorm in an interesting way. There are no prerequisites for taking this class—all are welcome.
In this exciting clay hand-building workshop you will learn how to make your own magical fairy house and will also find out all the tricks and tips to be confident running this as a popular workshop in your own studio.
You will be provided with your very own set of cutters to make your fairy house, along with access to stamps and molds to customize your magical house as you wish. Your set of cutters and the fairy house that you make in the session will be yours to take away with you at the end of the workshop. You will also be able to take in-progress photos throughout the workshop to help with advertising your own workshops.
Not only will you learn how to make the most beautiful fairy house in all the land, but we’ll also talk about preparation for running this as a workshop, tips for setup and cleanup including drying, firing, and moving the completed pieces, plus costings, timings, and marketing. This is always a sellout workshop in my PYOP studio and a must-have for your workshop schedule!
You don’t need to be a clay “ninja” to be attend; this is suitable for absolutely anyone who wants a fabulous 90 minutes of playing with clay and making a sample for a popular new workshop for your studio.
Class is currently SOLD-OUT
Get ready for a spook-tacular pottery painting experience! In this class, you’ll learn how to paint a captivating Halloween platter that’s sure to dazzle. We’ll explore the art of using bright colors and adding cute, unique elements to bring your platter to life. Whether you're a beginner or seasoned painter, join us for a fun-filled session where creativity knows no bounds.
Delve into using different elements to create an engaging piece that customers will enjoy painting because of its interesting look and colorful motif. This piece will serve as a great starting point for any display story or as inspiration for an adult painting class. We're incorporating happier and brighter trending elements to engage the eye and create a piece that connects with customers.
You'll also have the opportunity to learn Lulu’s signature techniques, including her cartoony heavy outlines, solid colors, and the ways she adds a little touch of whimsy to all her projects.
Join our panel of industry leaders as we discuss and show samples of glaze-related challenges you may see in your studio. We’ll explore issues like:
The differences between crazing, crawling, and shivering, including what causes these and whether they can be fixed or prevented
The best way to keep those writer bottles working
·Is it an oolite or something else in my dipping glaze?
Why did my item split during firing and how can I prevent that from happening again?
Our panel will be watching out on Chatter to see what other hot topics come up prior to convention. We will also allow time for questions.
Paint a beautiful floral bouquet combining multiple techniques in one project. We’ll be using some specialty glazes along with Bellissimo colors, using techniques like tracing pattern, layering, and brushstrokes.
This beautiful project adapts to changing color schemes to give you different seasonal options. Attendees will be able to implement these different techniques and add classes to their calendars. Great for ladies night or a technique workshop for both kids and adults.
Learn how to shift the mindset from manager to coach. This session will explore:
Benefits of a coaching culture
Key components of coaching
Best practices when shifting to a coaching mindset
Coaching tools to support your change
Do you think you've done it all with silkscreens? Do you think of specialty glazes as a one-color coverage type of product? Let us show you something new! Through laughter and education, you'll learn how to combine glazes and silkscreens in layers to achieve impressive results! The deep earthy tones of Elements glazes and the intricate detail of silkscreens will come together to transform a simple design and a plain bisque charger into a rustic masterpiece. This project will make for a fun winter class to host in your studio. Whether guests use it to accent a winter table or for a heartfelt gift for someone special, it’s sure to be a hit!
Class is currently SOLD-OUT
This exclusive course is designed to take the fear out of acrylic painting on canvas, making it accessible and profitable for your business. Learn about Art Rave’s innovative teaching method, which guarantees simplicity and success in instructing our top-selling red truck Christmas design “Classic Christmas.” By joining, you receive a complementary one-time license to teach this design, opening the door to an exciting, high-margin canvas program that you can add to your studio’s offerings.
What you’ll master:
Foundation techniques: Kickstart your creation with essential underpainting and outlining skills.
Three-step layering process: Learn our exclusive layering techniques to bring depth and life to your paintings.
Critical finishing touches: Discover the secrets to finalizing each piece with a professional flourish, ensuring every participant leaves with a masterpiece.
Designed for both beginners and those looking to refine their teaching methods, this workshop will equip you with the confidence and skills to successfully lead your own canvas painting class. Art Rave’s approach simplifies the painting process, making it an enjoyable and achievable task for anyone, regardless of prior experience.
By participating in this workshop, you’ll receive access to one of Art Rave’s best-selling Christmas designs, along with the know-how to teach it confidently. This is a fantastic opportunity to enhance your holiday season offerings and add a lucrative stream of revenue to your business.
Unlock the full potential of your studio with a workshop where you'll learn to streamline your business using Excel and Google Sheets. Whether it’s perfecting your cash management system or optimizing your inventory and pricing strategies, this class provides you with the digital tools and techniques to enhance efficiency. With provided templates and guided instruction, you'll gain the know-how to customize your very own digital systems, mastering cell referencing, formulas, and more.
Bring a laptop equipped with Excel or Google Sheets, and come prepared with a basic understanding of Excel fundamentals. The class will lead you through creating and tailoring templates for everyday tasks like tracking studio supplies, calculating reorder points, and developing a pottery pricing calculator. By the end of this workshop, you'll have a suite of digital solutions at your fingertips, empowering you to make data-driven decisions that propel your business forward. Learn to transform your studio’s operations with digital prowess!
You'll need your laptop with Excel for this class.
Learn More about this class!
Adding revenue to your walk-in business is critical to your success. We love grandmas who bring their grandkids to the studio in the summer but there is so much more we can do to increase our summer sales and beyond. This panel discussion will focus on in-house and offsite camp programs, story times in studio and offsite, daycares, libraries, and art clubs. There are so many revenue opportunities available in and outside the studio.
When you're dealing with nostalgia, not everyone remembers the same thing. So let's talk about it. Six studios owners will encourage audience participation on decorating ceramic trees, from how to apply classic vintage translucent pottery glazes to using the colors you already have in your studio. From large-scale events to walk-in customers, a little training and planning go a long way. Shorten your learning curve by attending this panel discussion. Then you can see the forest and the trees!
This development program explores a powerful model of human behavior that helps us understand why and how people say and do things based on their work style tendencies. Once people understand these behavioral styles, they gain new and valuable insights for themselves, others, and situations. This improves the ability of individuals to determine how best to respond and adapt to specific individuals and situations in order to work together more effectively and achieve higher levels of performance.
The goals of this program include:
Developing a strong understanding of the impact of personal styles on workplace relationships
Creating understanding and appreciation for various styles
Providing tools and approaches to flex personal styles to better motivate and engage all team members